Assistant Manager [Chapman Hwy, FT]
About The Position
Harper Auto Wash is hiring a hands-on Assistant Manager for its Chapman Highway location. The Assistant Manager leads employees, supports and improves daily operations, and grows customer and membership activity while delivering a clean, safe, friendly, premium car wash experience. The role oversees the express wash tunnel and Finish Lane interior cleaning service, maintains guest-ready facilities and equipment, and works toward labor-efficiency, cost, customer satisfaction, and sales targets. The Assistant Manager coaches and develops Customer Experience Champions, models safe vehicle handling and loading practices, and helps maintain an accountable, safety-first team culture. The position also includes scheduling and payroll administration, routine preventive maintenance, equipment troubleshooting, and coordination with vendors or technicians. Reports to the Store Manager and supervises staff during assigned shifts.
Requirements
- Experience leading front-line teams in retail, car wash, automotive, or service operations.
- A coaching mindset, including consistent feedback, fair discipline, and a track record of developing people into leaders.
- Operational discipline and a safety-first approach, including use of standards and checklists and maintaining clean, guest-ready facilities.
- Sales energy with integrity, confidence guiding guests to an appropriate plan, and ability to model premium service.
- Comfort using tools and ladders and performing basic mechanical troubleshooting; training on specific equipment will be provided.
- Clear communication, strong judgment, and follow-through in a fast-moving environment.
- Valid driver’s license.
- Ability to pass a drug screening per company policy.
- Ability to be on your feet 6–10 hours per day, bend and stoop, perform ladder work, and lift or carry up to 75 pounds as needed.
- Availability on weekdays, weekends, and some holidays based on business needs.
- Ability to work indoors and outdoors in changing weather.
Responsibilities
- Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready; ensure pay stations and systems operate smoothly.
- Meet labor-efficiency targets, schedule appropriately, and keep labor, chemical, utilities, and repair costs on plan.
- Increase car count, promote Unlimited Pass sales, and execute promotions.
- Reduce re-cleans and prevent vehicle damage through quality control and proper loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and customer recovery.
- Coach, cross-train, and motivate Customer Experience Champions; foster a positive, accountable, safety-first culture.
- Troubleshoot equipment, perform daily, weekly, and monthly preventive maintenance, and coordinate vendor or technician support to maximize uptime.
- Create schedules aligned with CPLH and P&L goals; approve timecards and breaks, submit payroll, complete checklists, and file daily and weekly reports on time.
- Demonstrate and train proper vehicle loading and safety procedures, including clear gestures, eye contact, confirming Neutral, checking truck beds and roof racks, using the emergency stop and NoPileUps System when needed, and preparing front and rear brushes and foam guns.
- Supervise staff during assigned shifts.
- Maintain safe loading, a clean site, timely preventive maintenance and checklist compliance, and minimal downtime.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Employer-paid life insurance
- Paid holidays
- Paid vacation
- Paid sick time
- Opportunities for advancement
- Healthy work/life balance
- Uniforms
- Training
- Competitive pay of $18.00–$21.00 per hour
- Clear growth path in a fast-growing local brand
- Health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
