Assistant Store Manager -Chapman

7 Leaves Cafe • Garden Grove, CA

1d • Onsite

About The Position

The Assistant Store Manager supports the Store Manager in driving daily operations, developing team members, and delivering exceptional guest experiences. The role leads by example on the floor, helps maintain product quality and service standards, and fosters a positive, high-performing team culture. It is suited to someone who thrives in a fast-paced environment, is passionate about hospitality, and wants to grow into higher levels of leadership while making a meaningful impact in the community.

The position is onsite at 12002 Harbor Blvd, Garden Grove, CA 92840, with an hourly range of $21.50–$22.50. It is non-exempt. The Assistant Store Manager may manage the store when the Store Manager is absent and collaborates with store, district, and company leadership to support operational goals and initiatives.

Requirements

• At least 6 months to 1 year of customer service experience, preferably in retail or food service.
• Ability to work at assigned locations within the district or county as needed.
• Strong communication, problem-solving, interpersonal, and organizational skills.
• Developing leadership skills and ability to support coaching and team-member development.
• Team well-being and customer-focused mindset, with an understanding of sales and operational goals.
• Willingness to learn, grow, and apply constructive feedback from leadership.
• Ability to support store operations and help lead a team effectively in a fast-paced environment.
• Ability to manage multiple priorities while maintaining established service levels.
• Ability to provide constructive feedback and escalate or assist with conflict resolution when needed.
• Interest in developing leadership skills and growing into future leadership roles.
• Ability to stand, walk, and perform physical tasks for prolonged periods.
• Ability to regularly lift at least 45 lbs.

Nice To Haves

• Prior leadership or key-holder experience.

Responsibilities

• Assist with hiring, onboarding, and training new team members.
• Help create and manage staff schedules to meet operational needs and labor goals.
• Mentor, guide, and support team members during shifts; coach and motivate staff through ongoing feedback and development opportunities.
• Participate in performance evaluations and support team accountability and growth.
• Deliver exceptional service by example and reinforce a customer-first mindset.
• Address customer concerns promptly and support customer service initiatives, promotions, and loyalty programs.
• Assist with daily store operations and ensure compliance with company policies, procedures, and quality standards.
• Maintain store cleanliness, organization, and a safe working environment; support compliance with health, safety, and operational regulations.
• Assist with inventory levels, product quality, and stock replenishment.
• Monitor daily sales performance and key business indicators; assist with cash handling, financial reporting, and sales tracking.
• Identify opportunities to improve operational efficiency and support action plans to improve store performance.
• Support team-member training and development, providing in-the-moment coaching to maintain consistent service and product quality.
• Assist with marketing initiatives, in-store promotions, community engagement efforts, and store events.
• Engage with customers in-store and through brand-related activities.
• Assist the Store Manager with sales, labor, and inventory reports and track team performance and operational metrics.
• Manage the store in the Store Manager’s absence, ensuring smooth operations and team alignment.
• Collaborate with Store Managers, District Managers, and leadership to support company initiatives and operational goals.
• Perform other duties as assigned.

Benefits

• Team member discounts on handcrafted drinks on and off the clock.
• Medical, dental, and vision plans available for eligible team members.
• Hands-on training, mentorship, and professional growth pathways.
• A supportive, creative culture that values authenticity, collaboration, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed