ASSISTANT COMMUNITY MANAGER - Chapman Crossings

Royal American Companies•Houston, TX

2d•$17 - $18•Onsite

About The Position

Under the direct supervision of the Community Manager, the Assistant Community Manager provides administrative support for the property and helps implement company policies and procedures. The role includes maintaining complete financial records by computing, classifying, and recording numerical data, as well as assisting with leasing, marketing, and resident relations. The position requires excellent attendance and communication skills, professionalism, and the ability to build lasting business relationships. The Assistant Community Manager helps create a welcoming environment for residents, visitors, and community associates; supports leasing and marketing activities; assists with rent collection, deposits, security deposits, accounts payable, and budget preparation; and helps maintain the property and resident services. The role also involves reviewing service requests and maintenance reports, inspecting apartments and common areas, and monitoring approved contractor and vendor work. The employee may be required to perform other duties at the supervisor’s request and to step in as acting Community Manager when needed.

Requirements

High School Diploma or equivalent.
Ability to perform all functions of a Leasing Consultant.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel for property business; must have a government-issued state ID or a valid driver’s license if required by management based on location, property, or business needs.
Computer literacy.
Excellent customer service skills.
Strong written and oral communication skills.
Ability to work under multiple time constraints.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work with a computer for a minimum of seven hours daily, either standing or sitting.
Ability to communicate with applicants, residents, vendors, and supervisors by email, phone, or in person regarding daily property operations.

Nice To Haves

At least one year of property management experience.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
Proficiency in One Site.

Responsibilities

Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Assist the Community Manager in attracting, screening, and selecting prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
Maintain awareness of market conditions affecting leasing and property operations.
Assist in developing and executing apartment leasing marketing and advertising campaigns.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, including following up on delinquent accounts.
Deliver rent deposits to the bank and submit relevant documentation.
Assist with security deposit administration, including inspecting units, determining balances or refunds, preparing disposition letters, and processing returns.
Maintain familiarity with accounts payable procedures and requirements.
Assist in preparing the annual operating budget and help maintain budgetary guidelines.
Assist in monitoring landlord-tenant relations and mediating disputes when necessary.
Use maintenance software to enter and track service requests and regularly review maintenance reports.
Inspect apartments for move-in condition and turnover status.
Inspect property grounds, offices, community rooms, and amenities to ensure they are clean and maintained.
Verify vendor compliance approval before contractors or vendors perform work and monitor approved work.
Perform other duties as requested by the supervisor.
Step in as acting Community Manager if needed.