Property Manager - University Crossings

American Campus Communities•Philadelphia, PA

1d•Onsite

About The Position

The Property Manager leads operations at an American Campus Communities student housing property, with responsibility for improving the resident experience and executing leasing, marketing, expense-control, and facilities strategies. The role recruits, hires, supervises, trains, coaches, and develops team members; sets performance goals and supports succession planning; and works with the Regional Director, Human Resources, and internal support teams to address operational needs and advocate for capital improvements. The Property Manager oversees property performance against budget, maintenance standards, work orders, preventive maintenance, resident communications, building administration, collections, and escalated resident concerns. The role also serves as the primary liaison to university partners, supports a safe and engaging workplace, and maintains key-control oversight. Living on-site is required without exception because of emergency-response and on-call needs. The position participates in an on-call rotation and must be available to respond to emergencies, including after normal business hours. Certain work activities may be photographed or recorded for quality control or training.

Requirements

At least 3 years of leadership experience in student or multi-family housing, or a similar industry.
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, and residence life, combining business and student-development skills.
Strong communication and collaboration skills.
Demonstrated leadership skills.
Must live on-site without exception and be available for on-call emergency response, including after normal business hours.

Nice To Haves

Bachelor’s degree in business or a relevant field is preferred.
Experience in student housing, multi-family housing, or a related environment, with readiness to grow into full property-level responsibility.

Responsibilities

Direct leasing, marketing, and facilities operations to support a continuously improving resident experience and meet ACC standards.
Recruit, hire, supervise, train, coach, and develop direct reports and other team members; foster an engaging workplace and maximize performance.
Set goals, conduct performance evaluations and development discussions, and collaborate with the Regional Director on succession planning and cross-training.
Collaborate with the supervisor and Human Resources on compensation adjustments for direct reports.
Ensure leasing, marketing, and facilities strategies have timely, measurable action plans.
Oversee the Service Manager to ensure maintenance and curb-appeal standards, efficient work-order completion, and preventive maintenance; advocate for capital improvements.
Oversee the Resident Experience Manager, if applicable, including resident communications, building administration, logistics, lease execution, collections, and evictions.
Attend resident events as needed and resolve escalated resident concerns.
Manage property performance against budget, maximize revenue, and minimize controllable expenses and vendor costs through vendor partnerships.
Lead property communications aligned with operational goals and implement policies that promote a safe work environment.
Serve as the primary liaison to university partners, keeping them informed and supported, attending events as needed, and handling escalated concerns.
Partner with HR, Facilities, Retail support, and other support teams to address concerns and remove operational roadblocks.
Maintain key-control oversight, including key-box access.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Manage workflow and project priorities while coaching and developing the team and ensuring timely project completion.
Perform other duties as assigned by the manager.
Represent American Campus Communities in interactions and support its inclusion, diversity, equality, and community commitments.