Customer Experience Champion Lead [Chapman Hwy, FT]
About The Position
Customer Experience Champions are the customer-facing team at Harper Auto Wash, responsible for creating friendly, high-quality customer experiences while supporting car wash operations. The role includes explaining the value of unlimited passes at pay stations and carefully guiding and preparing vehicles for the wash tunnel. This is a leadership and supervisory role overseeing the facility and operations during opening and closing shifts. The position is full-time at the Chapman Highway Harper Auto Wash and pays $15–$16.50 per hour, plus tip and commission opportunities. Harper Auto Wash describes its team as enthusiastic, high-energy, and focused on customer experience. The company is growing and offers a variety of career paths. Harper is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.
Requirements
- Provide friendly and enthusiastic customer service.
- Communicate clearly with customers using eye contact and exaggerated hand gestures when guiding them.
- Prepare and visually inspect vehicles and follow required safety precautions.
- Safely guide vehicles onto the conveyor belt and confirm they are in Neutral before entering the wash.
- Inspect truck beds and roof racks for loose items or safety concerns.
- Perform a brief high-pressure spray on vehicles before they enter the wash.
- Assist with cleaning and maintenance of equipment and the work environment.
- Follow company procedures and policies.
- Lift at least 20 pounds as needed for job duties.
- Stand for long periods and work efficiently in a fast-paced setting.
- Work in all weather conditions, including heat and cold.
- Have a driver's license.
- Pass drug screening as required by company policy.
Responsibilities
- Provide friendly and enthusiastic customer service.
- Warmly greet every customer as the face of Harper Auto Wash.
- Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
- Explain procedures and answer customer questions professionally.
- Explain the value of unlimited passes to customers at pay stations.
- Visually inspect and prepare vehicles, ensuring safety precautions are met.
- Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt.
- Confirm customers place their vehicle in Neutral before entering the wash.
- Inspect truck beds and roof racks for loose items or safety concerns.
- Conduct a brief high-pressure spray on vehicles before they enter the wash.
- Assist with regular cleaning and maintenance of equipment and the work environment.
- Follow company procedures and policies to ensure a consistent, high-quality customer experience.
- Oversee the facility and operations during opening and closing shifts.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Short- and long-term disability
- Employer-paid life insurance
- Paid holidays
- Paid vacation
- Paid sick time
- Opportunities for advancement
- Healthy work/life balance
- Tip and commission opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
