Customer Experience Champion Lead [Chapman Hwy, FT]

Harper Auto Wash•Knoxville, TN

23h•Onsite

About The Position

Customer Experience Champions are the customer-focused face of Harper Auto Wash. The role combines customer service and sales—explaining the value of unlimited passes at pay stations—with preparing and guiding vehicles into the wash tunnel. The Lead is a leadership and supervisory role overseeing facility operations during opening and closing shifts. The position is based at the Chapman Highway Harper Auto Wash and pays $15–$16.50 per hour, with opportunities for tips and commission. The role calls for friendly, enthusiastic, and professional customer interactions, careful vehicle handling, and adherence to safety procedures. Champions also assist with routine cleaning and maintenance of equipment and the work environment. The job involves standing for extended periods, lifting at least 20 pounds as needed, working efficiently in a fast-paced setting, and working in all weather conditions. Harper Auto Wash is part of the Harper family of dealerships, which has grown since 1981 and emphasizes customer satisfaction and quality service. The company states that it is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

Genuine passion for customer service, cheerfulness, and authenticity.
Friendly, enthusiastic, and professional customer service skills.
Ability to communicate clearly with customers, including through eye contact and hand gestures when guiding vehicles.
Ability to follow vehicle-preparation and safety procedures.
Ability to lift at least 20 pounds as needed.
Ability to stand for long periods and work efficiently in a fast-paced setting.
Ability to work in all weather conditions, including heat and cold.
Valid driver's license.
Must pass drug screening as required by company policy.

Responsibilities

Oversee the facility and operations during opening and closing shifts.
Provide friendly, enthusiastic customer service and warmly greet customers.
Explain the value of unlimited passes to customers at pay stations.
Communicate clearly, using eye contact and hand gestures when guiding customers.
Assist customers by explaining procedures and answering questions professionally.
Visually inspect and prepare vehicles, ensuring safety precautions are met.
Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt.
Confirm customers place their vehicle in Neutral before entering the wash.
Inspect truck beds and roof racks for loose items or safety concerns.
Conduct a brief high-pressure spray before vehicles enter the wash.
Assist with regular cleaning and maintenance of equipment and the work environment.
Follow company procedures and policies to provide a consistent, high-quality customer experience.