Customer Experience Attendant
About The Position
The Customer Experience Attendant supports customer service and store operations by welcoming customers, answering questions, retrieving and maintaining shopping carts, helping load groceries, bagging groceries as needed, and keeping the parking lot, entrance, front end, sales floor, and other areas clean and safe. The role also includes cleaning restrooms and break rooms, maintaining supplies and waste receptacles, disposing of debris, and notifying management about needed repairs, maintenance, unsafe conditions, or supply shortages. The position has no supervisory responsibilities. Other duties may be assigned by management.
Requirements
- Completed or working toward a high school diploma or GED.
- No prior experience required.
- Must be able to perform each essential duty satisfactorily.
- Must be over 18 and properly trained to operate motor-driven cleaning equipment.
Responsibilities
- Greet customers cheerfully as they enter and thank them as they leave.
- Answer customer questions and provide assistance to support quality customer service.
- Retrieve shopping carts from the premises, keep them out of parking areas, return them to the store entrance, remove debris, and take defective carts out of service.
- Help customers load groceries into vehicles.
- Keep the parking lot, vestibule, front end, sales floor, and entrance and exit areas clean and free of debris and hazards.
- Maintain porch trash and recycling receptacles, emptying them and replacing bags as needed.
- Remain alert to safety issues, especially blocked entrances and exits and slip-and-fall hazards.
- Assist cashiers with bagging groceries as required and respond promptly to intercom pages.
- Sweep, wash, mop, and perform general cleanup.
- Clean restrooms and break rooms, replenish supplies, dispose of waste, and maintain the building and surrounding grounds in orderly condition.
- Operate motor-driven cleaning equipment when over 18 and properly trained; maintain cleaning equipment in good repair.
- Clear snow and ice from sidewalks and the porch when needed.
- Dispose of trash and debris in the back room, break room, front end, and parking lot.
- Notify store management about needed repairs or maintenance, unsafe conditions requiring further attention, and supply needs.
- Cooperate with coworkers and supervisors to support the smooth functioning of the department and store.
- Continuously improve job performance and complete other staff duties as required by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
