Customer Experience Associate

Weis Markets • Manheim, PA

14d • Onsite

About The Position

The Customer Experience Associate provides courteous customer service and supports checkout operations. The associate greets customers, answers questions, helps resolve concerns, and follows company checkout policies. The role operates front-end scanning equipment and a cash register, completes checkout procedures, bags merchandise, and places it in customers’ carts. It also requires accurate transaction processing and adherence to cash security, cash drawer accounting, and applicable tobacco and alcohol sales guidelines.

The associate stays informed about weekly advertisements, promotions, and store layout; maintains department sanitation and follows cleaning schedules and health and OSHA requirements; and works cooperatively with coworkers and supervisors to support department and store operations. The associate uses company-provided personal protective equipment and may assist in other departments. The position has no supervisory responsibilities. Requirements may be met with or without reasonable accommodation.

Requirements

• Completed or working toward a High School Diploma or General Education Degree (GED).
• No prior experience required.
• Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

• Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
• Follow company policies for customer checkout to support customer satisfaction.
• Operate front-end scanning equipment and a cash register; complete checkout procedures, bag merchandise, and place it in customers’ carts.
• Process transactions accurately, collect appropriate payment, follow cash security and drawer accounting procedures, and comply with store and legal guidelines for tobacco and alcohol sales.
• Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
• Maintain department sanitation by following cleaning schedules and department guidelines, keeping work areas and equipment clean and maintained, meeting health and OSHA requirements, and disposing of trash properly.
• Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
• Use company-provided personal protective equipment, including items such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments when called upon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED