Customer Experience Associate

Weis Markets•Manheim, PA

12d

About The Position

The Customer Experience Associate supports a positive customer experience by greeting customers, answering questions, addressing concerns, and completing checkout transactions accurately and professionally. The associate follows company policies and legal requirements, maintains cash security and accounting procedures, and keeps the department clean and sanitary. The role also involves cooperation with coworkers and supervisors, continued improvement of job performance, use of company-provided personal protective equipment, and possible assistance in other departments. The position has no supervisory responsibilities.

Requirements

Must be able to perform each essential duty satisfactorily, with or without an accommodation.
Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smile and greet customers, answer questions, and promptly resolve customer concerns in a polite and professional manner.
Follow company checkout policies to increase customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer's cart.
Maintain transaction accuracy by ensuring all items are charged and appropriate funds are collected, including cash, checks, electronic payments, and coupons.
Follow security measures and cash drawer accounting procedures to avoid overages and shortages.
Follow store and legal guidelines regarding the sale of tobacco and alcohol.
Stay knowledgeable about weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation and follow cleaning schedules and guidelines to keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth functioning of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.