Customer Experience Associate
About The Position
The Customer Experience Associate supports customers at checkout by providing polite, professional service and carrying out accurate register and payment procedures. The associate follows company checkout policies, maintains knowledge of promotions and store layout, and helps keep the department clean, sanitary, and compliant with health and OSHA requirements. The role also involves cooperating with coworkers and supervisors, using company-provided personal protective equipment, and assisting in other departments when needed. This position has no supervisory responsibilities. Education or experience completed or in progress toward a high school diploma or GED is required; no prior experience is required. Duties must be performed satisfactorily with or without an accommodation.
Requirements
- Completed or working toward a high school diploma or General Education Degree (GED).
- No prior experience required.
- Ability to perform each essential duty satisfactorily, with or without an accommodation.
Responsibilities
- Greet customers, answer questions, and promptly address customer concerns in a polite and professional manner.
- Follow company policies for customer checkout.
- Operate front-end scanning equipment and cash registers.
- Complete checkout procedures, including efficiently bagging merchandise and placing it in customers’ carts.
- Maintain transaction accuracy, charge customers for all items, and collect appropriate funds through cash, checks, electronic payments, and coupons.
- Follow security measures and cash drawer accounting procedures to avoid overages or shortages.
- Follow store and legal guidelines for the sale of tobacco and alcohol.
- Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
- Maintain department sanitation and follow cleaning schedules and department guidelines.
- Keep work areas, equipment, counters, and display cases clean and well maintained in accordance with health and OSHA requirements.
- Dispose of trash properly.
- Cooperate with coworkers and supervisors to support smooth department and store operations.
- Continuously improve job performance.
- Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
