Customer Experience Associate

Weis Markets•Mount Pocono, PA

11d•Onsite

About The Position

The Customer Experience Associate supports customer satisfaction by providing polite, professional service at checkout and helping customers with questions or concerns. The role operates front-end scanning equipment and cash registers, completes checkout procedures, bags merchandise, and accurately processes payments and coupons while following cash-handling and security procedures. The associate follows store and legal guidelines for tobacco and alcohol sales and maintains knowledge of weekly advertisements, promotions, and store layout. The position also involves department sanitation, maintaining clean and safe work areas and equipment, proper trash disposal, cooperation with coworkers and supervisors, continuous improvement of job performance, and use of company-provided personal protective equipment. The associate may assist in other departments. This position has no supervisory responsibilities. Applicants must have completed or be working toward a high school diploma or GED; no prior experience is required. The duties must be performed satisfactorily with or without accommodation.

Requirements

Completed or working toward a high school diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash registers and complete checkout procedures, including efficiently bagging merchandise and placing it in customers’ carts.
Accurately process transactions, ensuring all items are charged and appropriate payment is collected, including cash, checks, electronic payments, and coupons.
Follow cash drawer accounting and security procedures to avoid overages and shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements; dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.