Customer Experience Associate

Weis Markets•Mount Airy, MD

7d•$16 - $22

About The Position

The Customer Experience Associate provides courteous customer service at checkout, operates front-end scanning equipment and cash registers, processes transactions accurately, and helps maintain a clean and safe department. The associate follows company policies and legal guidelines, including those concerning tobacco and alcohol sales, cash handling, and customer checkout. The position has no supervisory responsibilities. Associates may also be asked to assist in other departments.

Requirements

Completed or working toward a high school diploma or GED.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash registers, and complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
Accurately process transactions, collect appropriate payment by cash, check, electronic payment, or coupon, and follow cash drawer security and accounting procedures.
Follow store and legal guidelines for the sale of tobacco and alcohol.
Stay knowledgeable about weekly advertisements, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean and maintained, meeting health and OSHA requirements, and disposing of trash properly.
Cooperate with co-workers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.

Benefits

Minimum essential coverage plan with 100% in-network coverage for preventative care services required by the Affordable Care Act.
Two supplemental medical plan options: Advantage and Elite.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Term life and accidental death and dismemberment (AD&D) coverage.
Voluntary insurance options, including hospital indemnity and critical illness.
401(k) retirement savings plan.
Scholarship program.
Associate discount programs.
Auto and home insurance.
Employee assistance program.
Pet insurance.
Purchasing power.
Paid time off and sick pay, subject to position-specific eligibility and criteria.