Associate, Customer Experience
About The Position
As a Customer Experience Associate at RH, you are responsible for delivering exceptional service and creating a luxury experience for customers. You remove obstacles, provide support, and are empowered to do the right thing. The role is suited to a polished individual with a passion for service, design, and home furnishings. You represent the RH brand, identify customer needs, and connect customers with the right associates and services. You collaborate with cross-functional partners and leaders to exceed customer expectations, build brand loyalty and revenue through knowledge of RH products and systems, and educate potential design customers about RH Interior Design services. The role requires a flexible schedule, including evenings, weekends, and holidays, and travel to the nearest gallery as needed. RH is an equal opportunity employer. The company states that pay is determined based on each individual’s experience, qualifications, and the geographic location of the role.
Requirements
- At least 1 year of experience in customer service; high-end furniture and luxury retail experience preferred.
- Poise and confidence interacting with high-end customers while maintaining confidentiality.
- People- and relationship-driven approach.
- Drive to deliver first-class service and exceed customer expectations.
- Ability to recognize and respond to multiple priorities.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strategic, highly organized, and results-oriented.
- Excellent verbal and written communication skills.
- Commitment to quality and exceptional attention to detail.
- Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to travel to the nearest gallery as needed.
Nice To Haves
- Experience in high-end furniture and luxury retail.
Responsibilities
- Live RH’s vision, values, and beliefs every day.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed expectations.
- Collaborate with cross-functional partners and leaders to ensure customer needs are met and exceeded.
- Build brand loyalty and revenue by becoming well-versed in RH product offerings, processes, and systems.
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
- Qualify and educate potential design customers on services offered by RH Interior Design.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
