Customer Experience Associate

Weis Markets•Red Lion, PA

11d

About The Position

The Customer Experience Associate helps provide a positive checkout experience by greeting customers, answering questions, resolving concerns, operating front-end scanning equipment and a cash register, and completing checkout procedures accurately and efficiently. The role includes bagging merchandise, handling payments and coupons, following cash drawer security and accounting procedures, and complying with guidelines for tobacco and alcohol sales. Associates maintain knowledge of weekly ads, promotions, and store layout; keep department work areas and equipment clean and sanitary; and cooperate with coworkers and supervisors to support smooth store operations. The associate is responsible for continuously improving job performance and using company-provided personal protective equipment. The associate may also assist in other departments. This position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to applicants with disabilities as required by law.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly address concerns in a polite and professional manner.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer's cart.
Accurately process transactions, charge for all items, and collect appropriate payment, including cash, checks, electronic payments, and coupons.
Follow cash drawer security and accounting procedures to avoid overages and shortages.
Follow store and legal guidelines for the sale of tobacco and alcohol.
Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation, follow cleaning schedules and guidelines, and ensure work areas, equipment, counters, and display cases are clean and meet health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.