Customer Experience Associate

Weis Markets • Hampstead, MD

12d • Onsite

About The Position

The Customer Experience Associate supports customers at checkout and helps maintain a clean, safe, and smoothly functioning store. The associate greets customers, answers questions, resolves concerns professionally, operates scanning equipment and a cash register, processes payments and coupons accurately, and follows checkout, cash-handling, and applicable alcohol and tobacco sales procedures. The role also includes maintaining knowledge of promotions and store layout, completing sanitation tasks, using company-provided personal protective equipment, cooperating with coworkers and supervisors, and potentially assisting in other departments. This position has no supervisory responsibilities.

Requirements

• Completed or working toward a High School Diploma or General Education Degree (GED).
• No prior experience required.
• Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

• Smile, greet customers, answer questions, and promptly and professionally help resolve customer concerns.
• Follow company checkout policies to increase customer satisfaction.
• Operate front-end scanning equipment and the cash register.
• Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer’s cart.
• Maintain transaction accuracy, charge for all items, and collect appropriate funds, including cash, checks, electronic payments, and coupons.
• Follow cash drawer accounting and security procedures to avoid overages and shortages.
• Follow store and legal guidelines for the sale of tobacco and alcohol.
• Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
• Maintain general department sanitation and follow cleaning schedules and guidelines.
• Keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements.
• Dispose of trash properly.
• Cooperate with coworkers and supervisors to support smooth department and store operations.
• Continuously improve job performance.
• Use company-provided personal protective equipment, including applicable cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments when called upon.

Benefits

• Health plan
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short-term disability
• Basic life and AD&D insurance
• Group whole life insurance with long-term care rider
• Voluntary insurance, including hospital indemnity, accident, and critical illness coverage
• 401(k) retirement savings plans
• Scholarship program
• Associate discount programs
• Auto and home insurance
• Employee assistance program
• Pet insurance
• Purchasing power
• ID theft protection
• Legal services
• Paid time off
• Sick pay
• Quarterly incentive, subject to eligibility and position-specific criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED