Customer Experience Associate

Weis Markets•Lusby, MD

12d•$15 - $22

About The Position

The Customer Experience Associate supports a positive customer experience by greeting customers, answering questions, resolving concerns, and conducting checkout transactions accurately and professionally. The role operates front-end scanning equipment and cash registers, bags merchandise, collects appropriate payment, follows cash-handling and security procedures, and complies with guidelines for tobacco and alcohol sales. The associate maintains knowledge of weekly ads, promotions, and store layout; helps keep the department clean and sanitary; cooperates with coworkers and supervisors; and may assist in other departments. The position has no supervisory responsibilities. Applicants must be able to perform the essential duties, with or without accommodation. No prior experience is required; applicants should have completed or be working toward a high school diploma or GED.

Requirements

Must be able to perform each essential duty satisfactorily, with or without an accommodation.
Completed or working toward a high school diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve concerns.
Follow company checkout policies and procedures to support customer satisfaction.
Operate front-end scanning equipment and cash registers; complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
Accurately process transactions, ensure all items are charged, collect appropriate funds, and follow cash drawer accounting and security procedures.
Follow store and legal guidelines regarding the sale of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean and maintained, meeting health and OSHA requirements, and disposing of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store, and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.

Benefits

Minimum essential coverage (MEC) plan with 100% in-network coverage for preventative care services required by the Affordable Care Act.
Two supplemental medical plan options: Advantage and Elite.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Term life and accidental death and dismemberment (AD&D) coverage.
Voluntary insurance options, including hospital indemnity, critical illness, auto and home insurance, and pet insurance.
401(k) assistance program and retirement savings plans.
Scholarship program.
Associate discount programs.
Purchasing power program.
Paid time off and sick pay, subject to position-specific eligibility and criteria.