Customer Experience Associate

Weis Markets•Millsboro, DE

10d•Onsite

About The Position

The Customer Experience Associate supports customer satisfaction by greeting customers, answering questions, resolving concerns, and following checkout policies. The role operates front-end scanning equipment and a cash register, completes checkout procedures, bags merchandise, and accurately processes payments and coupons while following cash-security procedures and legal requirements for tobacco and alcohol sales. The associate maintains knowledge of weekly advertisements, promotions, and store layout; keeps the department clean and compliant with health and OSHA requirements; cooperates with coworkers and supervisors; uses company-provided personal protective equipment; and may assist in other departments. The position has no supervisory responsibilities. Applicants must be able to perform essential duties with or without accommodation. A high school diploma or GED may be completed or in progress; prior experience is not required.

Requirements

Education completed or in progress toward a high school diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and the cash register; complete checkout procedures and bag merchandise appropriately.
Accurately process transactions, collect payments and coupons, and follow cash drawer accounting and security procedures.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general sanitation by following cleaning schedules and department guidelines, keeping work areas and equipment clean, and disposing of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
Use company-provided personal protective equipment.
Assist in other departments when called upon.