Customer Experience Associate

Weis Markets•Camp Hill, PA

12d•Onsite

About The Position

The Customer Experience Associate provides courteous customer service and performs checkout functions. The role operates scanning equipment and a cash register, processes payments and coupons accurately, bags merchandise, and follows security and cash-handling procedures. The associate maintains knowledge of weekly ads, promotions, and store layout; supports department sanitation and safety; cooperates with coworkers and supervisors; and may assist in other departments. This position has no supervisory responsibilities. Candidates must be able to perform the essential duties satisfactorily, with or without accommodation. Education and/or experience must be completed or in progress toward a high school diploma or GED; no prior experience is required.

Requirements

Education and/or experience completed or in progress toward a high school diploma or GED.
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile, greet customers, answer questions, and promptly and professionally help resolve concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and the cash register; complete checkout procedures, bag merchandise, and place it in customers’ carts.
Accurately process transactions, collect appropriate funds through cash, checks, electronic payments, and coupons, and follow cash-drawer security and accounting procedures.
Follow store and legal guidelines for sales of tobacco and alcohol.
Stay informed about weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean and maintained, meeting health and OSHA requirements, and disposing of trash properly.
Cooperate with coworkers and supervisors to support the department and store, and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when needed.