Customer Experience Associate
About The Position
The Customer Experience Associate supports customers at checkout and helps maintain the cleanliness and smooth operation of the department and store. The associate greets customers, answers questions, addresses concerns, operates checkout equipment, processes transactions accurately, and follows store policies and applicable legal guidelines. The role also includes maintaining department sanitation, using company-provided personal protective equipment, cooperating with coworkers and supervisors, and assisting other departments when needed. The position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to applicants with disabilities, subject to applicable law.
Requirements
- Completed or in progress toward a High School Diploma or General Education Degree (GED).
- Ability to perform each essential duty satisfactorily, with or without accommodation.
- No prior experience required.
Responsibilities
- Smile and greet customers, answer questions, and promptly resolve concerns in a polite and professional manner.
- Follow company checkout policies to support customer satisfaction.
- Operate front-end scanning equipment and cash registers, complete checkout procedures, bag merchandise efficiently, and place merchandise in customers’ carts.
- Accurately process transactions, ensure all items are charged, and collect appropriate payment, including cash, checks, electronic payments, and coupons.
- Follow cash drawer security and accounting procedures to avoid overages and shortages.
- Follow store and legal guidelines for sales of tobacco and alcohol.
- Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
- Maintain general department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements; dispose of trash properly.
- Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
- Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments when called upon.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
