Customer Experience Associate

Weis Markets•Hanover, PA

10d

About The Position

The Customer Experience Associate provides polite, professional customer service and supports checkout operations at Weis Markets. The role operates front-end scanning equipment and a cash register, processes transactions accurately, bags merchandise, and follows security and cash-drawer accounting procedures. The associate also maintains knowledge of promotions and store layout, follows sanitation and safety requirements, cooperates with coworkers and supervisors, and may assist in other departments. The position has no supervisory responsibilities.

Requirements

Completed or working toward a high school diploma or General Education Degree (GED).
Ability to perform each essential duty satisfactorily, with or without an accommodation.
No prior experience required.

Responsibilities

Smile and greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including bagging merchandise and placing it in the customer's cart.
Process transactions accurately and collect appropriate payment, including cash, checks, electronic payments, and coupons.
Follow security measures and cash-drawer accounting procedures to avoid overages and shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean, and disposing of trash properly.
Ensure work areas and equipment meet health and OSHA requirements.
Cooperate with coworkers and supervisors to support the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.