Customer Experience Associate

Weis Markets•Bloomsburg, PA

8d•Onsite

About The Position

The Customer Experience Associate supports customer service and checkout operations. The role greets customers, answers questions, resolves concerns professionally, operates front-end scanning equipment and a cash register, and completes checkout procedures accurately and efficiently. Duties also include bagging merchandise, collecting appropriate payment, following cash security and accounting procedures, and complying with store and legal guidelines for tobacco and alcohol sales. The associate maintains knowledge of weekly ads, promotions, and store layout; keeps department work areas and equipment clean and sanitary; follows cleaning schedules and health and OSHA requirements; and disposes of trash properly. The role cooperates with coworkers and supervisors to support smooth store operations, works to continuously improve performance, uses company-provided personal protective equipment, and may assist other departments. The position has no supervisory responsibilities.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly resolve customer concerns in a polite and professional manner.
Follow company policies for customer checkout to support customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer’s cart.
Maintain transaction accuracy, charge customers for all items, and collect appropriate payment, including cash, checks, electronic payments, and coupons.
Follow cash drawer security and accounting procedures to avoid overages and shortages.
Follow store and legal guidelines for the sale of tobacco and alcohol.
Stay informed about weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation and follow cleaning schedules and department guidelines.
Keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.