Customer Experience Associate

Weis Markets•Hampstead, MD

11d•$15 - $22•Onsite

About The Position

The Customer Experience Associate supports customer satisfaction and the smooth operation of the store. The role greets and assists customers, operates checkout equipment, processes transactions accurately, maintains cleanliness and sanitation, follows safety and legal requirements, and cooperates with coworkers and supervisors. The associate may also be asked to assist in other departments. This position has no supervisory responsibilities. No prior experience is required; applicants must have completed or be working toward a high school diploma or GED. The hourly pay range is $15.00 to $22.00.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile, greet customers, answer questions, and promptly and professionally help resolve concerns.
Follow company checkout policies and procedures to support customer satisfaction.
Operate front-end scanning equipment and cash registers; complete checkout procedures, bag merchandise, and place it in customers’ carts.
Process transactions accurately, collect appropriate payment through cash, checks, electronic payments, and coupons, and follow cash drawer security and accounting procedures.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and maintained, meet health and OSHA requirements, and dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.

Benefits

Health plan
Dental and vision coverage
Flexible spending accounts
Short-term disability
Basic life and AD&D insurance
Group whole life insurance with long-term care rider
Voluntary insurance, including hospital indemnity, accident, and critical illness coverage
401(k) retirement savings plan
Scholarship program
Associate discount programs
Auto and home insurance
Employee assistance program
Pet insurance
Purchasing power
ID theft protection
Legal services
Paid time off
Sick pay
Quarterly incentive, subject to eligibility and position-specific criteria