Customer Experience Associate

Weis Markets•Gettysburg, PA

About The Position

The Customer Experience Associate supports customers at checkout by providing courteous, professional service, operating front-end scanning equipment and cash registers, and completing checkout procedures accurately and efficiently. The role also involves maintaining cash security and accounting procedures, following applicable policies for tobacco and alcohol sales, and staying informed about weekly ads, promotions, and store layout. The associate is responsible for sanitation and upkeep in the department, including following cleaning schedules, maintaining work areas and equipment in accordance with health and OSHA requirements, and disposing of trash properly. The role requires cooperation with coworkers and supervisors, ongoing improvement of job performance, and use of company-provided personal protective equipment. The associate may also be asked to assist in other departments. This position has no supervisory responsibilities.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience is required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash registers.
Complete checkout procedures, including efficiently bagging merchandise and placing it in customers’ carts.
Maintain transaction accuracy by accounting for all items and collecting the appropriate funds, including cash, checks, electronic payments, and coupons.
Follow cash drawer accounting and security procedures to prevent overages and shortages.
Follow store and legal guidelines for the sale of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation and follow cleaning schedules and department guidelines.
Keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.