Customer Experience Associate

Weis Markets•Montgomery, PA

11d

About The Position

The Customer Experience Associate supports customer checkout and front-end operations. The role involves greeting and assisting customers, operating scanning and cash-register equipment, completing checkout procedures, accurately processing payments, and following security and legal requirements for cash handling and restricted-product sales. The associate also maintains knowledge of promotions and store layout, keeps the department clean and sanitary, cooperates with coworkers and supervisors, uses company-provided personal protective equipment, and may assist other departments. The position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to qualified applicants with disabilities.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile, greet customers, answer questions, and promptly address customer concerns politely and professionally.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and a cash register and complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
Accurately process transactions, collect appropriate payment by cash, check, electronic payment, or coupon, and follow cash-drawer security and accounting procedures to avoid overages or shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements, and dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
Use company-provided personal protective equipment, including items such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.