Customer Experience Associate

Weis Markets • Gettysburg, PA

1d

About The Position

The Customer Experience Associate supports customer satisfaction by greeting customers, answering questions, resolving concerns, and following checkout policies. The associate operates front-end scanning equipment and a cash register; completes checkout procedures; bags merchandise; and places merchandise in customers’ carts. The role requires accurate transaction handling, collection of appropriate payment, cash-drawer security and accounting, and compliance with guidelines for tobacco and alcohol sales.

The associate maintains knowledge of weekly advertisements, promotions, and store layout; keeps the department clean and sanitary in accordance with cleaning schedules, health requirements, and OSHA requirements; cooperates with coworkers and supervisors; and continuously works to improve performance. The associate uses company-provided personal protective equipment and may assist in other departments. The position has no supervisory responsibilities.

Requirements

• Completed or working toward a high school diploma or General Education Degree (GED).
• No prior experience required.
• Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

• Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
• Follow company checkout policies to support customer satisfaction.
• Operate front-end scanning equipment and a cash register and complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
• Process transactions accurately, collect appropriate payment, follow cash-drawer security and accounting procedures, and comply with store and legal guidelines for tobacco and alcohol sales.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean and maintained, meeting health and OSHA requirements, and disposing of trash properly.
• Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
• Use company-provided personal protective equipment.
• Assist in other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED