Associate, Customer Experience

Restoration Hardware

4d

About The Position

At RH, the brand attracts designers, artisans, manufacturers, and talent, and scales their work across an integrated platform to curate luxury home furnishings. The company is expanding beyond products to conceptualize and sell spaces through an ecosystem of products, places, services, and spaces. RH values energetic, smart, creative, driven, determined, and collaborative people who focus on finding solutions and doing what is right.

The Customer Experience Associate delivers exceptional customer service and creates a luxury experience. The associate removes obstacles, provides support, and is empowered to do the right thing. This role is suited to a polished individual with a passion for service, design, and home furnishings.

Requirements

• At least 1 year of customer service experience; high-end furniture and luxury retail experience preferred.
• Poise and confidence when interacting with high-end customers while maintaining confidentiality.
• People- and relationship-driven approach.
• Drive to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem-solving, and decision-making skills.
• Strategic, highly organized, and results-oriented approach.
• Excellent verbal and written communication skills.
• Commitment to quality and exceptional attention to detail.
• Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to travel to the nearest gallery as needed.

Nice To Haves

• Experience in high-end furniture and luxury retail.

Responsibilities

• Live RH’s vision, values, and beliefs every day.
• Represent the RH brand through polished communication, personal appearance, and professionalism.
• Engage with customers to identify their needs and connect them with the best associates to deliver unparalleled service and exceed expectations.
• Collaborate with cross-functional partners and leaders to ensure customer needs are met and exceeded.
• Build brand loyalty and revenue by learning RH product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed