Customer Experience Associate

Kith•Brooklyn, NY

5d•Onsite

About The Position

The Kith Customer Experience Associate serves as a concierge throughout customers’ in-store experiences and supports store operations across customer service, cashiering, operations, and visuals. The associate adapts to changing business needs, communicates effectively, and works under the direction of the Manager on duty and management team to contribute to the customer experience from beginning to end. This role is part-time, based in Williamsburg, and pays $20.00 per hour plus commissions. Only permanent positions are eligible for commissions.

Requirements

At least 1 year of experience in a retail sales position.
Open and flexible availability, including evenings, overnight shifts, weekends, and holidays.
Availability to consistently work weekends and support special projects, product drops or releases, and other business needs.
Efficient time-management skills.
Ability to multitask and manage multiple projects at once.
Ability to stand and walk for prolonged periods.
Ability to lift and move 25 pounds.
Ability to perform standard retail tasks, including bending, twisting, and climbing ladders or step stools.
Professional characteristics: strong communicator, team player, self-starter, adaptive, and resourceful.
Personal characteristics: personable, welcoming, energetic, and consistently positive.

Nice To Haves

At least 1 year of experience in customer service; preferred but not required.
At least 1 year of experience in apparel, footwear, or luxury goods; preferred but not required.

Responsibilities

Communicate with the Management team about responsibilities, project direction, and assigned tasks.
Greet customers and provide best-in-class customer service.
Support Client Advisors in providing genuine and efficient service to clients during and after their store experience.
Complete cashier duties, including cash handling, returns, and Mobile POS transactions, and provide friendly, professional, accurate service at registers.
Partner with the Management team to execute action plans efficiently.
Develop and demonstrate familiarity with product knowledge, brand history, company policies, and store and company strategies.
Complete assigned tasks during each shift, including tasks scheduled before, during, and after store operating hours.
Assist with operational tasks and ensure their accuracy as business needs require.
Support sales-floor replenishment, stockroom organization, and upkeep of visual standards before, during, and after store operating hours.
Work with Management and Visual teams to maintain the sales floor and meet the brand’s visual standards.
Communicate sell-through information to support product availability.
Follow company policies and procedures, including availability and scheduling requirements.
Assist with housekeeping, including dusting, sweeping, collecting trash, and other standard retail operations tasks.
Assist with visual initiatives as needed.
Assist with cycle counts, physical inventories, and other inventory management tasks as required.