Associate, Customer Experience
About The Position
As a Customer Experience Associate, you deliver exceptional service and create a luxury experience for RH customers. You remove obstacles, provide support, and are empowered to do the right thing. The role is suited to a polished individual with a passion for service, design, and home furnishings. You represent the RH brand, identify customer needs, connect customers with the right associates, and work with cross-functional partners and leaders to exceed expectations. You also build brand loyalty and revenue through knowledge of RH’s products, processes, and systems, and educate potential design customers about RH Interior Design services.
Requirements
- At least 1 year of customer service experience.
- Poise and confidence when interacting with high-end customers while maintaining confidentiality.
- People- and relationship-driven approach.
- Drive to deliver first-class service and exceed customer expectations.
- Ability to recognize and respond to multiple priorities.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strategic, highly organized, and results-oriented.
- Excellent verbal and written communication skills.
- Commitment to quality and exceptional attention to detail.
- Proficiency with Mac operating system, iOS devices, Microsoft Office, Salesforce, and Google Applications.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Experience in high-end furniture and luxury retail.
Responsibilities
- Live RH’s vision, values, and beliefs every day.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Engage with customers to identify their needs and partner them with the best associates to deliver exceptional service and exceed expectations.
- Collaborate with cross-functional partners and leaders to ensure customer needs are met and exceeded.
- Build brand loyalty and revenue by becoming knowledgeable about RH product offerings, processes, and systems.
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
- Qualify and educate potential design customers on services offered by RH Interior Design.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
