Customer Experience Associate

Weis Markets•Frederick, MD

About The Position

The Customer Experience Associate supports customer checkout and front-end operations. The role greets customers, answers questions, helps resolve concerns, operates scanning equipment and a cash register, and completes checkout transactions accurately and efficiently. The associate follows store policies and legal requirements for sales of tobacco and alcohol, maintains knowledge of promotions and store layout, and helps keep the department clean and sanitary. The role also requires cooperation with coworkers and supervisors, continuous improvement of job performance, and use of company-provided personal protective equipment. The associate may be asked to assist in other departments. This position has no supervisory responsibilities.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile and greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company policies relating to customer checkout.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including properly bagging merchandise and placing it in the customer’s cart.
Maintain transaction accuracy, charge for all items, and collect appropriate funds, including cash, checks, electronic payments, and coupons.
Follow security measures and cash drawer accounting procedures to avoid overages or shortages.
Follow store and legal guidelines regarding sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general sanitation in the department; follow cleaning schedules and guidelines to keep work areas and equipment clean and compliant with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth functioning of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.

Benefits

Minimum essential coverage (MEC) plan with 100% in-network coverage for preventative care services required by the Affordable Care Act.
Two supplemental medical plan options: Advantage and Elite.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Term life and accidental death and dismemberment (AD&D) coverage.
Voluntary insurance options, including hospital indemnity and critical illness.
401(k) assistance program.
Pet insurance.
Purchasing power program.
Paid time off and sick pay, subject to position-specific eligibility and criteria.
Retirement savings plans.
Scholarship program.
Associate discount programs.
Auto and home insurance.