Customer Experience Associate
About The Position
The Customer Experience Associate provides courteous, professional customer service and supports checkout operations. The role includes operating front-end scanning equipment and cash registers, completing checkout procedures, accurately processing payments and coupons, and following cash-handling and age-restricted sales rules. The associate also maintains knowledge of weekly advertisements, promotions, and store layout; keeps the department clean and sanitary; cooperates with coworkers and supervisors; and may assist in other departments. This position has no supervisory responsibilities. Candidates must have completed or be working toward a high school diploma or GED; no prior experience is required. The listed requirements apply with or without reasonable accommodation.
Requirements
- Completed or working toward a High School Diploma or General Education Degree (GED).
- No prior experience required.
- Able to perform each essential duty satisfactorily, with or without an accommodation.
Responsibilities
- Smile, greet customers, answer questions, and promptly and professionally help resolve customer concerns.
- Follow company checkout policies to support customer satisfaction.
- Operate front-end scanning equipment and cash registers and complete checkout procedures, including bagging merchandise and placing it in the customer’s cart.
- Accurately process transactions, ensure all items are charged, collect appropriate payment by cash, check, electronic payment, or coupon, and follow cash drawer security and accounting procedures.
- Follow store and legal guidelines for sales of tobacco and alcohol.
- Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
- Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean and maintained, meeting health and OSHA requirements, and properly disposing of trash.
- Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
- Continuously improve job performance.
- Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
