Customer Experience Associate

Weis Markets•Binghamton, NY

4d•Onsite

About The Position

The Customer Experience Associate supports customers at checkout by providing polite, professional service, operating front-end scanning equipment and a cash register, and completing transactions accurately and efficiently. The role includes bagging merchandise, handling cash, checks, electronic payments and coupons, following cash-security procedures, and adhering to store and legal guidelines for tobacco and alcohol sales. The associate maintains knowledge of weekly advertisements, promotions and store layout to answer customer questions. The position also involves keeping the department clean and sanitary, following cleaning schedules and health and OSHA requirements, disposing of trash properly, cooperating with coworkers and supervisors, improving job performance, and using company-provided personal protective equipment. The associate may be asked to assist in other departments. This position has no supervisory responsibilities.

Requirements

Completed or in progress toward a high school diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions and promptly address customer concerns in a polite and professional manner.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer’s cart.
Maintain transaction accuracy and collect appropriate payment, including cash, checks, electronic payments and coupons.
Follow cash-drawer accounting and security procedures to avoid overages or shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Stay informed about weekly advertisements, marketing promotions and store layout to answer customer questions.
Maintain department sanitation, follow cleaning schedules, and keep work areas, equipment, counters and display cases clean and maintained in accordance with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters and company-sponsored footwear.
Assist in other departments as needed.