Customer Experience Associate
About The Position
The Customer Experience Associate supports a positive customer experience by greeting customers, answering questions, resolving concerns, and completing checkout transactions accurately and professionally. The role operates front-end scanning equipment and cash registers, follows checkout and cash-handling procedures, and complies with store and legal requirements for tobacco and alcohol sales. The associate also maintains department sanitation, follows cleaning schedules and safety requirements, cooperates with coworkers and supervisors, and may assist in other departments. This position has no supervisory responsibilities. Candidates must be able to perform the essential duties satisfactorily, with or without an accommodation. Prior experience is not required.
Requirements
- Completed or working toward a High School Diploma or General Education Degree (GED).
- No prior experience required.
- Ability to perform each essential duty satisfactorily, with or without an accommodation.
Responsibilities
- Smile and greet customers, answer questions, and promptly and professionally help resolve customer concerns.
- Follow company policies for customer checkout to increase customer satisfaction.
- Operate front-end scanning equipment and a cash register.
- Complete checkout procedures, including efficiently bagging merchandise and placing it in customers’ carts.
- Maintain transaction accuracy, charge customers for all items, and collect appropriate funds through cash, checks, electronic payments, and coupons.
- Follow security measures and cash drawer accounting procedures to avoid overages or shortages.
- Follow store and legal guidelines for tobacco and alcohol sales.
- Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
- Maintain general department sanitation, follow cleaning schedules and department guidelines, and keep work areas and equipment clean and compliant with health and OSHA requirements.
- Dispose of trash properly.
- Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
- Continuously improve job performance.
- Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments when called upon.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
