Customer Experience Associate

Weis Markets•Mill Hall, PA

7d•Onsite

About The Position

The Customer Experience Associate performs customer service and checkout functions while helping maintain a clean, safe, and smoothly operating department and store. The associate greets customers, answers questions, resolves concerns professionally, and follows company checkout policies. The role operates scanning equipment and a cash register, completes checkout procedures, bags merchandise, and places it in customers’ carts. It also involves accurate payment processing and cash drawer accounting, following store and legal requirements for tobacco and alcohol sales, and staying familiar with weekly ads, promotions, and store layout. The associate follows sanitation and cleaning requirements, uses company-provided personal protective equipment, cooperates with coworkers and supervisors, and may assist in other departments. The position has no supervisory responsibilities. The job is with Weis Markets at 6 Millbrook Plaza.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer their questions, and promptly and professionally help resolve concerns.
Follow company checkout policies to increase customer satisfaction.
Operate front-end scanning equipment and a cash register, complete checkout procedures, bag merchandise efficiently, and place it in customers’ carts.
Accurately process transactions, charge for all items, and collect appropriate payment through cash, checks, electronic payment, and coupons.
Follow cash security and drawer accounting procedures to avoid overages or shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements; dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.