Customer Experience Associate
About The Position
The Customer Experience Associate serves customers at checkout by providing polite, professional assistance and helping resolve concerns. The role operates front-end scanning equipment and a cash register, completes checkout procedures, bags merchandise, and ensures transactions and cash drawer accounting are accurate. The associate maintains knowledge of weekly advertisements, promotions, and store layout; follows rules regarding tobacco and alcohol sales; and keeps department work areas and equipment clean and sanitary. The position also requires cooperation with coworkers and supervisors, continuous improvement of job performance, use of company-provided personal protective equipment, and may include assisting other departments. The position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to applicants with disabilities.
Requirements
- Completed or currently working toward a High School Diploma or General Education Degree (GED).
- Ability to perform each essential duty satisfactorily, with or without an accommodation.
- No prior experience required.
Responsibilities
- Smile, greet customers, answer questions, and promptly address customer concerns in a polite and professional manner.
- Follow company checkout policies to promote customer satisfaction.
- Operate front-end scanning equipment and the cash register, complete checkout procedures, bag merchandise, and place it in customers’ carts.
- Accurately process transactions, collect appropriate payment, and follow cash drawer security and accounting procedures.
- Follow store and legal guidelines for the sale of tobacco and alcohol.
- Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
- Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean, meeting health and OSHA requirements, and disposing of trash properly.
- Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
- Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments when called upon.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
