Customer Experience Associate

Kith • Chicago, IL

5d • Onsite

About The Position

The Customer Experience Associate serves as a concierge throughout customers’ in-store experiences and supports store operations across multiple departments. The role includes greeting customers, providing customer service, assisting Client Advisors, handling cashier responsibilities, and supporting operations and visual teams. The associate works under the direction of the Manager on duty and adapts to changing business needs through effective communication and teamwork.

The position is part-time at Kith Chicago and requires open, flexible availability, including evenings, overnights, weekends, and holidays. The role also involves physical activity such as standing and walking for prolonged periods, lifting and moving items up to 25 pounds, bending, twisting, and climbing ladders or step stools. Kith states that all career opportunities are fully on site.

Requirements

• At least 1 year of experience in a retail sales position.
• Open and flexible availability, including evenings, overnights, weekends, and holidays.
• Availability to consistently work weekends, special projects, drops or releases, and other times required by business needs.
• Efficient time-management skills.
• Ability to multitask and manage multiple projects at once.
• Ability to stand and walk for prolonged periods.
• Ability to lift and move 25 pounds.
• Ability to perform standard retail tasks involving bending, twisting, and climbing ladders or step stools.
• Strong communication skills, teamwork, initiative, adaptability, and resourcefulness.
• Personable and welcoming demeanor, energy, and consistent positive energy.

Nice To Haves

• At least 1 year of experience in customer service; preferred but not required.
• At least 1 year of experience in apparel, footwear, or luxury goods; preferred but not required.

Responsibilities

• Communicate with the Management team about responsibilities, directions, projects, and tasks.
• Greet customers and provide best-in-class customer service.
• Support Client Advisors in delivering genuine and efficient service during and after customers’ store experiences.
• Complete cashier responsibilities, including cash handling, processing returns, and Mobile POS transactions.
• Provide friendly, professional, and accurate service at the registers.
• Partner with the Management team to execute action plans efficiently.
• Maintain familiarity with product knowledge, brand history, company policies, and store and company strategies.
• Complete assigned tasks during each shift, including tasks scheduled before, during, or after store operating hours.
• Assist with operational tasks as needed by the business.
• Support sales floor replenishment, stockroom organization, and visual standards.
• Partner with Management and Visual teams to maintain an appealing sales floor and meet brand visual standards.
• Communicate sell-through information to help ensure product availability.
• Follow company policies and procedures, including availability and scheduling needs.
• Assist store management with housekeeping, including dusting, sweeping, and collecting trash.
• Assist with visual initiatives as needed.
• Assist with cycle counts, physical inventories, and other inventory management tasks as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed