Customer Experience Associate
About The Position
The Customer Experience Associate supports a positive customer experience by greeting customers, answering questions, resolving concerns, and following checkout policies. The role operates front-end scanning equipment and cash registers, completes checkout procedures, bags merchandise, and ensures transactions and cash drawer accounting are accurate. The associate also maintains knowledge of weekly advertisements, promotions, and store layout; follows sanitation and safety requirements; cooperates with coworkers and supervisors; and may assist in other departments. The position has no supervisory responsibilities. Candidates must be able to perform the essential duties satisfactorily, with or without an accommodation. A high school diploma or GED may be completed or in progress; no prior experience is required.
Requirements
- Education and/or experience completed or working toward a high school diploma or GED.
- No prior experience required.
- Ability to perform each essential duty satisfactorily, with or without an accommodation.
Responsibilities
- Smile and greet customers, answer questions, and promptly resolve customer concerns in a polite and professional manner.
- Follow company policies for customer checkout.
- Operate front-end scanning equipment and a cash register, complete checkout procedures, bag merchandise efficiently, and place it in customers’ carts.
- Maintain transaction accuracy and collect appropriate payment, including cash, checks, electronic payments, and coupons.
- Follow security measures and cash drawer accounting procedures to avoid overages or shortages.
- Follow store and legal guidelines for the sale of tobacco and alcohol.
- Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
- Maintain department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements.
- Dispose of trash properly.
- Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
- Continuously improve job performance.
- Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
