Customer Experience Associate

KITH • New York, NY

1d • Onsite

About The Position

The Kith Customer Experience Associate acts as a customer concierge throughout the in-store experience and specializes in store operations to provide high-quality service. This versatile team member supports customers and colleagues across departments, including greeting, cashiering, operations, and visual standards. Working under the direction of the Manager on duty, the Associate adapts to changing business needs and communicates effectively throughout the customer’s visit.

The role is seasonal and pays $18 per hour. Kith career opportunities are fully on site. Seasonal positions are not eligible for commissions; only permanent positions are eligible.

Requirements

• At least 1 year of experience in a retail sales position.
• Open and flexible availability, including evenings, overnights, weekends, and holidays.
• Availability to consistently work weekends, special projects, product drops or releases, and other times required by business needs.
• Efficient time-management skills.
• Ability to multitask and manage multiple projects at once.
• Ability to stand and walk for prolonged periods.
• Ability to lift and move 25 pounds.
• Ability to perform retail operations tasks involving bending, twisting, and climbing ladders or step stools.

Nice To Haves

• At least 1 year of customer service experience; preferred but not required.
• At least 1 year of experience in apparel, footwear, or luxury goods; preferred but not required.
• Strong communication skills, teamwork, initiative, adaptability, and resourcefulness.
• A personable, welcoming manner and consistent positive energy.

Responsibilities

• Communicate with the Management team about responsibilities, project direction, and tasks.
• Greet customers and provide best-in-class service.
• Support Client Advisors in providing genuine and efficient service to clients during and after their store experience.
• Complete cashier responsibilities, including cash handling, returns, and Mobile POS transactions, under Management direction.
• Provide friendly, professional, and accurate service at registers.
• Partner with the Management team to execute action plans efficiently.
• Maintain knowledge of products, brand history, company policies, and store and company strategies.
• Complete assigned tasks during each shift, including tasks scheduled before, during, and after store operating hours.
• Assist with operational tasks as business needs require.
• Support sales-floor replenishment, stockroom organization, and visual standards before, during, and after store hours.
• Partner with Management and Visual teams to maintain the sales floor and meet brand visual standards.
• Communicate product sell-through to support product availability.
• Follow company policies and procedures, including availability and scheduling requirements.
• Assist with housekeeping, including dusting, sweeping, trash collection, and other standard retail tasks.
• Assist with Visual initiatives as needed.
• Assist with cycle counts, physical inventories, and other inventory-management tasks as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed