Customer Experience Associate

Weis Markets•Emmaus, PA

1d•Onsite

About The Position

The Customer Experience Associate greets customers, answers questions, helps resolve concerns, and follows company checkout policies. The role operates front-end scanning equipment and a cash register; completes checkout procedures, including bagging merchandise; processes payments and coupons accurately; and follows cash-security and drawer-accounting procedures. The associate follows store and legal guidelines for tobacco and alcohol sales and stays informed about weekly ads, promotions, and store layout. The position also involves department sanitation and cleaning, proper trash disposal, cooperation with coworkers and supervisors, ongoing improvement of job performance, and use of company-provided personal protective equipment. The associate may assist in other departments. This position has no supervisory responsibilities. Candidates should have completed or be working toward a high school diploma or GED; prior experience is not required. Duties must be performed satisfactorily with or without an accommodation.

Requirements

Completed or working toward a high school diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company policies relating to customer checkout.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer’s cart.
Maintain transaction accuracy, ensuring customers are charged for all items and appropriate payment is collected, including cash, checks, electronic payments, and coupons.
Follow cash security and drawer-accounting procedures to avoid overages and shortages.
Follow store and legal guidelines regarding tobacco and alcohol sales.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation, follow cleaning schedules and guidelines, and ensure work areas and equipment meet health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.