Customer Experience Associate

Weis Markets•Philipsburg, PA

1d•Onsite

About The Position

The Customer Experience Associate supports a positive customer experience by greeting customers, answering questions, resolving concerns, and following checkout policies. The role operates front-end scanning equipment and cash registers, completes checkout procedures, bags merchandise, and ensures accurate transactions and payment collection. It also involves maintaining cash security and drawer accounting, following legal and store guidelines for tobacco and alcohol sales, and staying informed about weekly ads, promotions, and store layout. The associate maintains department sanitation and follows cleaning schedules and guidelines to keep work areas and equipment clean and compliant with health and OSHA requirements. The role requires cooperation with coworkers and supervisors, ongoing improvement of job performance, and use of company-provided personal protective equipment. The associate may also assist in other departments. This position has no supervisory responsibilities.

Requirements

Completed or working toward a high school diploma or GED.
Ability to perform essential duties satisfactorily, with or without accommodation.
No prior experience required.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company customer-checkout policies.
Operate front-end scanning equipment and cash registers; complete checkout procedures, bag merchandise, and place it in customers’ carts.
Maintain transaction accuracy, collect appropriate payment, and follow cash security and drawer accounting procedures.
Follow store and legal guidelines for sales of tobacco and alcohol.
Stay informed about weekly advertisements, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation, follow cleaning schedules and guidelines, and ensure work areas and equipment meet health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment.
Assist in other departments when called upon.