Customer Experience Associate

Weis Markets•Gaithersburg, MD

3d•$18 - $25•Onsite

About The Position

The Customer Experience Associate provides customer service and checkout support, operates front-end scanning equipment and cash registers, handles payments and coupons accurately, and helps maintain department cleanliness and smooth store operations. The role also involves following company policies and applicable requirements for checkout, cash handling, and tobacco and alcohol sales, using company-provided personal protective equipment, and assisting other departments as needed. No prior experience is required; candidates must have completed or be working toward a high school diploma or GED. The position has no supervisory responsibilities.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile, greet customers, answer questions, and promptly resolve concerns in a polite and professional manner.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash registers, complete checkout procedures, bag merchandise efficiently, and place merchandise in customers’ carts.
Accurately process transactions, collect appropriate funds, follow cash drawer accounting and security procedures, and avoid overages or shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Stay knowledgeable about weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation, follow cleaning schedules and guidelines, keep work areas and equipment clean and maintained, meet health and OSHA requirements, and dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.

Benefits

Minimum essential coverage (MEC) plan with 100% in-network coverage for ACA-required preventive care services.
Two supplemental medical plan options: Advantage and Elite.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Term life and AD&D insurance.
Voluntary insurance options, including hospital indemnity and critical illness.
401(k) retirement savings plan.
Scholarship program.
Associate discount programs.
Auto and home insurance.
Employee assistance program.
Pet insurance.
Purchasing power.
Paid time off and sick pay, subject to position-specific eligibility and criteria.