Customer Experience Associate

PREMIER COOPERATIVE•Mount Horeb, WI

3d•$20 - $25

About The Position

The Customer Experience Associate serves as a key point of contact for energy customers while providing administrative and organizational support to the Energy Division Manager. This position is suited to someone who enjoys customer interaction, organization, problem-solving, and contributing to the day-to-day activity of a busy, growing energy business. The associate works with customers and employees across locations and departments, coordinating requests and helping ensure customers and coworkers have what they need.

Requirements

Strong customer service and communication skills.
Highly organized, with the ability to manage multiple priorities.
Comfort taking initiative and following through without constant direction.
Strong attention to detail and accuracy.
Professional and comfortable working with customers, employees, managers, and vendors.
Ability to handle confidential and sensitive business information appropriately.
Strong Microsoft Office skills, particularly Outlook, Excel, Word, and PowerPoint.
Willingness to learn the energy business and grow with the position.

Nice To Haves

Previous customer service, administrative, office, energy, agriculture, or cooperative experience is helpful.

Responsibilities

Serve as a friendly and knowledgeable point of contact for energy customers.
Assist customers with questions, account information, service requests, and general energy needs.
Coordinate customer requests with sales, delivery, service, and operations teams.
Help resolve customer concerns and ensure timely follow-up.
Build strong customer relationships and provide the service expected from Premier Cooperative.
Assist with customer communications, mailings, promotions, and other Energy Division initiatives.
Provide day-to-day administrative and organizational support to the Energy Division Manager.
Help coordinate meetings, schedules, communications, and follow-up items.
Prepare reports, spreadsheets, correspondence, presentations, and other materials.
Track projects, deadlines, customer initiatives, and division priorities.
Gather and organize information for budgeting, planning, pricing, sales, and operational discussions.
Communicate and coordinate with employees across locations and departments.
Follow up on information, responsibilities, and next steps to help keep projects moving.
Maintain organized and accurate records.
Support special projects and other Energy Division needs.