Customer Experience Associate

Weis Markets•Red Lion, PA

1d•Onsite

About The Position

The Customer Experience Associate supports customers at checkout and helps maintain the smooth operation of the department and store. The role includes greeting customers, answering questions, addressing concerns professionally, operating checkout equipment, completing transactions accurately, and following company policies and legal requirements. The associate also maintains department sanitation, uses company-provided personal protective equipment, cooperates with coworkers and supervisors, and may assist in other departments. The position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to applicants with disabilities.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile, greet customers, answer questions, and promptly resolve concerns politely and professionally.
Follow company customer-checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash registers; complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
Accurately process transactions, collect appropriate payment, maintain cash-drawer security and accounting, and avoid overages or shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Stay informed about weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean and maintained, meeting health and OSHA requirements, and disposing of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.