Customer Experience Associate

Weis Markets•Fogelsville, PA

2d•Onsite

About The Position

The Customer Experience Associate serves customers at checkout by providing polite, professional service, answering questions, and helping resolve concerns. The role operates front-end scanning equipment and a cash register, completes checkout procedures accurately, and follows company policies and applicable guidelines for payments, cash handling, and sales of tobacco and alcohol. Associates maintain knowledge of weekly advertisements, promotions, and store layout; keep department work areas and equipment clean and sanitary; and cooperate with coworkers and supervisors to support smooth store operations. The associate may also assist in other departments. This position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and provides reasonable accommodations to eligible applicants with disabilities, subject to applicable law and undue-hardship limitations.

Requirements

Completed or in progress toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including bagging merchandise and placing it in the customer’s cart.
Accurately process transactions, charge for all items, and collect appropriate payment, including cash, checks, electronic payments, and coupons.
Follow cash drawer accounting and security procedures to avoid overages and shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation, follow cleaning schedules and department guidelines, and keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations.
Continuously improve job performance.
Use company-provided personal protective equipment, including items such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.