Customer Engineer (Pre-Sales)

Federato

10d•$175,000 - $195,000

About The Position

Federato is hiring a Customer Engineer to help insurance carriers and MGUs realize the full potential of its AI-native platform. The role partners with Sales on technical discovery, solution design, and demonstrations, while helping establish the systems, tools, and content for Federato’s early customer engineering motion. The Customer Engineer owns technical sales engagements from discovery through close, delivers tailored demonstrations focused on business outcomes, and translates customer workflows into platform configurations. The role also collaborates across Product, Security, Product Marketing, Engineering, Implementation, and Customer Success to address customer needs, improve the pre-sales process, and support successful handoffs. Travel of up to 30% is expected. Federato describes its culture as fast-moving and user-focused, with an emphasis on first-principles problem solving, learning, adaptability, and having fun. The company is an equal-opportunity employer and provides reasonable accommodations during the application and interview process and for job functions and employment benefits.

Requirements

6–10+ years of experience in technical presales or solutions engineering.
Hands-on experience with demonstrations, architecture design, and enterprise sales support.
Strong insurance domain knowledge or the ability and curiosity to learn quickly.
Familiarity with policy lifecycle management, rating, quoting, and underwriting systems.
Ability to communicate technical value to executives and practitioners.
Coding competence in JavaScript and SQL.
Fluency with AI tools such as Gemini and Claude for building and configuring systems.
Experience working at high-growth, early-stage startups.

Nice To Haves

A degree in Computer Science, Software Engineering, Information Systems, or equivalent.

Responsibilities

Own technical sales engagements from discovery through close.
Deliver tailored, high-impact demonstrations focused on business outcomes.
Translate customer workflows into Federato configurations, including quoting, rating, endorsements, and portfolio optimization.
Lead RFP and security questionnaire completion with Product and Security teams.
Build and maintain reusable demo environments reflecting target customer segments.
Develop onboarding materials, configuration libraries, and example rating logic.
Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral.
Co-define and continuously improve the pre-sales lifecycle, including discovery, solutioning, and handoffs.
Contribute to shared team assets, including discovery playbooks, configuration scopes and success criteria templates, and demo setup guides and walkthroughs.
Collaborate with Product and Engineering to align the roadmap with customer pain points.
Communicate recurring objections and product gaps with clarity and context.
Provide post-sale context to Implementation and Customer Success.