Customer Engagement Engineer (FaST)
About The Position
The Customer Engagement Engineer works within KLA’s field-based Customer Engagement division, partnering with customers to support yield improvement from R&D through high-volume production. The role advances customer success by delivering high-quality measurements, reducing measurement variability, troubleshooting metrology issues, and supporting product performance and customer satisfaction. The position develops models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy, including spectroscopic ellipsometry. It also contributes to product applications, new product introductions, tool and subcomponent characterization, and the development of application-modeling recipes. The engineer collaborates with customer engineers and KLA’s engineering, service, sales, and marketing teams, and provides escalation support for onsite field service engineers.
Requirements
- Doctorate (Academic) degree and 5 years of related work experience, or a master's degree and 8 years of related work experience, or a bachelor's degree and 12 years of related work experience.
Responsibilities
- Provide high-quality measurements and reduce measurement variability to enable customer success.
- Troubleshoot issues using analytical skills and metrology results.
- Document results and present information on all aspects of products.
- Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy, including spectroscopic ellipsometry.
- Assist sales and marketing staff in assessing potential applications of company products to meet customer needs and preparing detailed product specifications.
- Collaborate with engineering, service, sales, and marketing teams within KLA, as well as customer engineers.
- Conduct new product introduction projects.
- Provide escalation support to onsite field service engineers by leading and coordinating remote and local troubleshooting.
- Conduct experiments to characterize tool and subcomponent performance and develop recipes to model applications.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs may be available
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What This Job Offers
Job Type
Full-time
Career Level
Senior
