Customer Engagement Applications Engineer

KLA•Chandler, AZ

About The Position

The Customer Engagement Applications Engineer develops and implements applications for existing and pre-release products to maximize customer value. The role supports KLA's Services organization, which helps customers maximize the value of their KLA assets through installation services, technical support, parts delivery, and related service and product support. The engineer works with customers to understand semiconductor process challenges and provide optimized metrology solutions, including support for FaST systems at customer sites. The role also involves diagnosing and resolving complex product problems, coordinating with software and systems engineering to verify resolution, conducting demonstrations and technical training, documenting new applications and best-known methods (BKMs), and reviewing technical documentation and data quality. Annual travel to customer sites and headquarters for training is required. The ideal candidate can understand FinFET process flows and lithography/etch challenges, identify critical metrology points, and determine how to monitor process issues. Semiconductor processing experience is advantageous. The role is based in Chandler, Arizona. The listed annual base pay range is $78,200 to $132,900.

Requirements

Master's degree with no related work experience, or bachelor's degree with two years of related work experience.
Degree in Engineering, Physics, Material Science, or a related field.
Strong technical background.
Excellent communication, organizational, analytical, leadership, and interpersonal skills.
Self-driven and able to work well as part of a team.
Ability to independently resolve complex problems.
Strong presentation skills.
Strong project management skills.
Ability to understand FinFET process flows and lithography/etch challenges, identify critical metrology points, and understand how to monitor process issues.

Nice To Haves

Work experience in semiconductor processing or the semiconductor equipment industry.
JMP or Python experience.

Responsibilities

Respond to customer requests and diagnose and resolve complex problems.
Work with customers to understand process challenges and provide optimized metrology solutions.
Support development of FaST systems at customer sites.
Diagnose product issues and coordinate with software and systems engineering to verify hardware and software problem resolution.
Conduct customer product demonstrations and technical training, including on-site training for customers and end users.
Develop and document applications for existing and pre-release products, including best-known methods (BKMs).
Review and evaluate the quality of data in related technical documents.
Travel to customer sites and headquarters for annual training.