Customer Engagement Applications Engineer - SFS
KLA•Hillsboro, OR
•Onsite
About The Position
KLA’s Surfscan Division develops unpatterned wafer inspection systems used by semiconductor manufacturers to qualify and monitor process tools. The Customer Engagement Applications Engineer partners with customers and cross-functional teams to optimize SFS tools, develop applications, and drive enhancements for next-generation products. The role combines technical expertise with customer engagement to help ensure KLA’s solutions deliver value in semiconductor fabrication environments.
Requirements
- Master’s or Ph.D. degree, or equivalent experience, in Physics, Chemistry, Engineering, Optics, Material Science, or a related field.
- Experience in semiconductor fabrication or equivalent educational experience.
- Strong knowledge of semiconductor process flows and defect types.
- Experience in system-level troubleshooting, diagnostics, and reporting.
- Cleanroom experience and semiconductor device characterization.
- Familiarity with computer operating systems, networking, and analysis tools.
- Minimum qualifications: Master’s-level degree and 0 years of related work experience, or Bachelor’s-level degree and 2 years of related work experience.
Nice To Haves
- Strong customer focus and ability to build collaborative relationships.
- Experience with lasers and optics.
- Motivation to innovate and proactively deliver exceptional customer outcomes.
- Proven technical leadership and problem-solving skills.
- Excellent communication, teamwork, and project management skills.
- Ability to present technical content to diverse audiences.
- Familiarity with data analysis tools such as Excel, JMP, Minitab, Igor, Origin, and ImageJ.
- Programming experience with Matlab, LabVIEW, Python, or similar tools.
Responsibilities
- Support, maintain, and troubleshoot SFS tools in customer environments.
- Diagnose tool issues, identify corrective actions, and ensure optimal tool performance.
- Work with service and engineering teams to resolve hardware and software issues.
- Develop applications and Best Known Methods (BKMs) to address complex customer challenges and improve tool capability.
- Create use cases, scope new features, identify issues, and drive bug fixes.
- Maintain strategic customer relationships and assist sales teams with technical assessments.
- Develop and document training materials and provide technical training.
- Collaborate with customers and internal teams to define requirements for future products.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
