Customer Engagement Applications Engineer
About The Position
The Customer Engagement Applications Engineer develops and implements applications for existing and pre-release products to provide maximum value to customers. The role supports customer process challenges through diagnosis, resolution, and optimized metrology solutions, and contributes to the development of FaST systems at customer sites. It also involves partnering with software and systems engineering to verify resolution of hardware and software problems, demonstrating products, and delivering technical training to customers and end users. The engineer documents new applications and best-known methods (BKMs), evaluates technical data quality, and travels to customer sites and headquarters for annual training. The position focuses on challenges associated with modern FinFET semiconductor processing, particularly in lithography and etch modules. The ideal candidate can understand FinFET process flows, identify issues and their effects, and recognize critical metrology points and monitoring needs. Semiconductor processing experience can help in understanding customer challenges. KLA provides inspection tools, metrology systems, process solutions, and computational analytics for electronics manufacturing. The position is based in Chandler, Arizona. The listed annual base pay range is $78,200 to $132,900, with actual pay depending on factors such as location, skills, experience, and education. The total rewards package may include incentive programs and benefits.
Requirements
- Master's degree and 0 years of related work experience, or bachelor's degree and 2 years of related work experience.
- Strong technical background.
- Excellent communication, organizational, analytical, leadership, and interpersonal skills.
- Self-driven and able to work effectively as part of a team.
- Ability to independently resolve complex problems.
- Strong presentation skills.
- Strong project management skills.
Nice To Haves
- Degree in Engineering, Physics, Material Science, or a related field.
- Experience in semiconductor processing or the semiconductor equipment industry.
- Understanding of modern FinFET processing, lithography and etch module challenges, process flows, critical metrology points, and monitoring needs.
- JMP or Python experience.
Responsibilities
- Respond to customer requests and perform complex problem diagnosis and resolution.
- Work with customers to understand process challenges and provide optimized metrology solutions.
- Support development of FaST systems at customer sites.
- Diagnose product issues and coordinate with software and systems engineering to verify hardware and software problem resolution.
- Conduct customer product demonstrations and technical training, including on-site training for customers and end users.
- Develop and document applications for existing and pre-release products, including best-known methods (BKMs).
- Review and evaluate the quality of data in related technical documents.
- Travel to customer sites and headquarters for training on an annual basis.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
