Customer Engagement Applications Engineer
About The Position
The Customer Engagement Applications Engineer provides technical applications support for the development and implementation of KLA products in customer fabrication facilities. The role works with KLA engineering, sales, and marketing teams, as well as customer engineers, to support product performance and customer needs. It provides escalation support to onsite field service engineers by leading and coordinating remote or local troubleshooting, conducts experiments to characterize tool and subcomponent performance, develops recipes to model applications, and provides application support and training to customers. The position is part of KLA’s Semiconductor Products and Customers business unit and its field-based Customer Engagement division. This division partners with customers to support yield improvement from R&D through high-volume production and helps align KLA solutions with customer needs, identify opportunities, and gather insights for future innovation.
Requirements
- A degree at the MS level or above in Engineering, Physics, Material Science, or Electronics.
- Good communication skills in English and Korean.
Nice To Haves
- Understanding of fab processes is highly preferred.
Responsibilities
- Provide technical applications support for the development and implementation of KLA products in customer fabrication facilities.
- Work with KLA engineering, sales, and marketing organizations and with customer engineers.
- Provide escalation support to onsite field service engineers by leading and coordinating remote or local troubleshooting.
- Conduct experiments to characterize tool and subcomponent performance and develop recipes to model applications.
- Provide application support and training to customers.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Potential participation in performance incentive programs.
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What This Job Offers
Job Type
Full-time
