Senior Customer Engagement Integration Engineer

Signode • Tampa, FL

1d

About The Position

The Senior Customer Engagement Integration Engineer designs, develops, governs, and supports Signode’s enterprise integration and Business Document Exchange Hub capabilities. The role enables reliable business-to-business and internal document exchange across customer, supplier, logistics, banking, ERP, customer engagement, manufacturing, e-commerce, data, and Connected Services platforms. It provides technical leadership for EDI, APIs, managed file transfer, application integration, event-driven integration, document transformation, and orchestration.

The engineer connects current and future ERP environments—including Microsoft Dynamics AX 2012 and Dynamics 365 Finance & Operations—with Dynamics 365 Customer Engagement, Signode Connected Services, digital commerce solutions, regional business systems, external trading partners, and enterprise data platforms. The position establishes reusable integration patterns, operational controls, and standards to improve partner onboarding, transaction reliability, visibility, security, and scalability across the enterprise.

The role also supports business-critical production integrations, provides Tier 2/3 troubleshooting and root-cause analysis, maintains integration documentation and operational controls, and partners with business stakeholders, customers, suppliers, service providers, and technical teams. It may require global travel. The company does not sponsor employment-based visas for this position now or in the future.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field, or equivalent experience.
• At least 8 years of experience in enterprise application integration, EDI, middleware, API engineering, or ERP integration roles.
• At least 5 years of hands-on experience designing and supporting enterprise EDI and B2B integration solutions.
• Experience integrating Microsoft Dynamics AX 2012 and/or Dynamics 365 Finance & Operations with internal and external systems.
• Experience implementing cloud integration platforms, API management, managed file transfer, and enterprise monitoring capabilities.
• Ability to work with enterprise integration patterns, API-led connectivity, event-driven architecture, orchestration, messaging, managed file transfer, monitoring, and error handling.
• Knowledge of ANSI X12, EDIFACT, XML, JSON, CSV, flat-file formats, mapping, transformation, acknowledgments, partner onboarding, AS2, SFTP, HTTPS, and VAN services.
• Experience with Azure Logic Apps, Service Bus, Functions, Event Grid, API Management, Azure DevOps, GitHub, and related integration services.
• Development skills in C#/.NET, REST APIs, SOAP services, SQL, XML/XSLT, JSON, scripting, source control, automated testing, and CI/CD.
• Experience working directly with customers, suppliers, distributors, logistics providers, banks, EDI providers, and systems-integration partners.
• Customer-focused, with a strong interest in improving the reliability and simplicity of business interactions.
• High personal integrity and disciplined ownership of business-critical services.
• Able to explain complex integration concepts to technical and non-technical audiences.
• Highly organized, detail-oriented, and effective across multiple priorities and global stakeholders.
• Comfortable working across project delivery and production operations.
• Able to travel globally as required.

Nice To Haves

• Advanced degree in Information Systems, Engineering, or Business Administration.
• Certifications in Azure integration, API management, cloud architecture, EDI, security, or DevOps.
• Experience supporting manufacturing, distribution, supply-chain, customer service, or other transaction-intensive global operations.
• Experience supporting ERP implementations, migrations, acquisitions, divestitures, or large-scale business transformation programs.
• Experience integrating procurement networks, supplier portals, and B2B business networks such as SAP Ariba, Coupa, GHX, Jaggaer, or similar platforms.
• Knowledge of SAP Ariba, Coupa, supplier portals, procurement networks, catalog management, Procure-to-Pay, supplier collaboration, PunchOut integrations, cXML, and OpenPeppol.
• Experience with AI tools such as Copilot, GitHub Copilot, or Azure AI.

Responsibilities

• Design, implement, and continuously improve Signode’s enterprise Business Document Exchange Hub and customer engagement integration architecture.
• Define reusable integration patterns for B2B, application-to-application, API-led, file-based, event-driven, and document-oriented exchange.
• Develop integration roadmaps for current and future ERP platforms, Dynamics 365 Customer Engagement, Connected Services, e-commerce, manufacturing, logistics, and enterprise data platforms.
• Establish standards for interface design, naming, versioning, mapping, transformation, exception handling, monitoring, documentation, and support ownership.
• Simplify and rationalize integration technologies, interfaces, and EDI service providers where appropriate.
• Design, implement, test, and support customer, supplier, distributor, logistics, banking, warehouse, and third-party EDI integrations.
• Support ANSI X12 and EDIFACT business documents, including purchase orders, order acknowledgments, advance ship notices, invoices, remittance advice, inventory advice, warehouse transactions, and functional acknowledgments.
• Manage secure connectivity using AS2, SFTP, HTTPS, APIs, value-added networks, managed file transfer, and cloud integration services.
• Lead technical trading-partner onboarding, including requirements analysis, mapping specifications, connectivity, certification testing, cutover, and production stabilization.
• Coordinate with existing EDI providers and implementation partners to maintain service quality, resolve issues, and support future platform consolidation.
• Design and support integrations with procurement and supplier collaboration platforms, including SAP Ariba, Coupa, and other business networks.
• Enable exchange of purchase orders, confirmations, invoices, catalogs, pricing, shipment notifications, inventory information, and supplier master data through portal, API, EDI, and hybrid integration models.
• Establish reusable onboarding, certification, monitoring, and support processes for procurement network participants.
• Collaborate with Procurement, Supply Chain, Finance, Customer Service, and external partners to optimize procure-to-pay and supplier collaboration processes.
• Evaluate business network technologies and recommend integration patterns aligned with Signode’s Business Document Hub and Connected Services strategies.
• Design and support integrations across Microsoft Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, regional ERP solutions, and future ERP platforms.
• Integrate manufacturing, quality, warehouse, transportation, logistics, e-commerce, customer portal, service, finance, and reporting solutions.
• Enable consistent exchange of customer, vendor, item, order, shipment, invoice, inventory, service, and reference data across applications.
• Support ERP implementations, migrations, acquisitions, divestitures, and business transformations while protecting business-process continuity.
• Partner with application, data, security, infrastructure, business process, and regional IT teams to deliver end-to-end solutions.
• Design and develop REST, SOAP, message-based, file-based, and event-driven integrations.
• Build solutions using Azure Integration Services, including Logic Apps, Service Bus, Functions, Event Grid, and API Management, as applicable to approved enterprise architecture.
• Develop reusable APIs, services, connectors, mappings, transformations, workflows, and orchestration components.
• Implement source control, automated testing, CI/CD, release management, environment promotion, and Infrastructure-as-Code practices using GitHub, Azure DevOps, or approved enterprise tools.
• Apply secure-by-design and supportable engineering practices across the integration lifecycle.
• Implement end-to-end monitoring, alerting, reconciliation, replay, and observability for business-critical document flows.
• Provide Tier 2/3 production support, root-cause analysis, problem management, and permanent corrective actions for integration failures.
• Define service-level measures and operational dashboards for transaction success, latency, exceptions, backlog, partner onboarding, and recovery.
• Ensure integration solutions comply with architecture, cybersecurity, privacy, data governance, SOX, audit, retention, and regulatory requirements.
• Maintain interface inventories, data-flow diagrams, mappings, runbooks, support procedures, architecture decisions, and knowledge articles.
• Manage and maximize EDI scorecards received from customers.
• Translate business requirements into scalable technical designs and clear interface specifications.
• Facilitate design reviews with business stakeholders, customers, suppliers, service providers, and technical teams.
• Mentor engineers and service partners on integration standards, troubleshooting, design quality, and operational excellence.
• Evaluate emerging integration, API, automation, and intelligent document-processing capabilities and recommend adoption when they create measurable business value.
• Communicate risks, dependencies, decisions, and service performance to technical and business leadership.
• Travel globally as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Life insurance
• Wellness perks
• Comprehensive benefits package for full-time employees; benefits begin the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior